Support Center
Help for importing subscriptions, managing nodes, VPN permission, ads, and Litsail Pro.
Contact Us
Email Support
For technical questions, ad reports, App Store purchase restore issues, or privacy requests, contact:
Please do not email private subscription tokens unless we specifically ask for a redacted example.
Frequently Asked Questions
Does Litsail provide VPN servers?
No. Litsail is a VPN and proxy client. You import your own subscription URL or node link from a provider you choose.
How do I import a subscription?
Open Litsail, tap Import, paste a subscription URL or node link, or scan a QR code with the camera scanner. The app stores imported sources locally so you can switch, refresh, or delete them later.
Why does iOS ask for VPN permission?
iOS requires user approval before any app can create a VPN configuration. Litsail uses Apple's Network Extension framework for the VPN tunnel.
Why is a node not working?
Check whether the subscription is still valid, whether the node protocol is supported, and whether the node settings match your provider's configuration. If the subscription provider includes traffic or expiration metadata, Litsail will show it in the subscription list.
How do I remove ads?
The app is free with ads by default. You can buy Litsail Pro as a one-time non-consumable in-app purchase for permanent ad removal. Purchase and restore are handled by Apple StoreKit.
How do I restore Pro?
Use Restore Purchase in the app while signed in with the same Apple ID used for the original purchase.
How do I delete my data?
You can delete subscription sources, nodes, and local routing configuration inside the app. For ad report or privacy requests controlled by Litsail, email info@gfan.io.
System Requirements
- iOS: iOS 16.0 or later
- macOS / Apple TV: planned; availability may differ by platform